Copier repair and maintenance service that keeps you (and your MFP) working smoothly.

COPIER MAINTENANCE

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    3-Year Brand New Device Replacement Guarantee*

    Every brand new Ricoh and Konica Minolta device comes with full, 3-year, brand new device replacement guarantee If the device cannot be repaired anytime within the first 3 years of the lease, CDS will replace your device with a brand new like for like device. This will include the same speed, configuration, and functionality as your original device.

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    99% Uptime Guarantee

    CDS guarantees you will stay up and running 99% of the time in order to maximize your efficiency. If a device is inoperative more than 1% of the time, we will credit your account 2 free months of service.

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    2 Hour Average, 4 Hour Maximum Response Time Guaranteed*

    CDS will guarantee a 4-hour response from the time a service call is placed with 2 free months of service credited to you if missed.

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    2-Hour Emergency Response Time Guaranteed*

    CDS understands that sometimes there are emergencies. We offer a guaranteed 2-hour emergency service response time for when these emergencies occur. If we are not on location within 2 hours of the placed service call, we will credit your account 2 free months of service.

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    2-Hour Emergency Toner Delivery

    CDS will rush deliver toner to you in an emergency, within 2 hours guaranteed, free of charge.

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    Lifetime Performance Guarantee

    If your copier is not performing to the machine’s designed specifications and cannot be repaired, CDS will replace the equipment with a like model equipped with the same speed, functionality, and capability as the original device for as long as the manufacturer produces parts.

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    Remote Firmware Updates

    CDS will consistently provide the latest, most up to date versions of firmware remotely.

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    Remote Servicing

    CDS can to access your machine and screen remotely in order to maintain maximized up-time and optimize response time.

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    Immediate Dispatch to Technician

    CDS will automatically route your service call to the technician who is geographically closest to you in order to ensure that we meet our guaranteed response time.

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    Immediate Service Response

    CDS will respond immediately after a service call is placed with a generated email or phone call in order to confirm that a technician is on their way.

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    Free and Unlimited Training

    CDS has certified, dedicated trainers that will come to your office and train your staff free of charge, as many times as you need.

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    Customized Billing

    CDS’s Customer Care team can customize your bills so they are easy to manage and simple to read.

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    Nighttime and Weekend Service

    After-hours and weekend service is available – please ask your sales rep for more details

*3-Year Device Replacement Guarantee does not apply to construction sites or production equipment.
*None of the above guarantees apply to Print for Pay companies.
*All guarantees are contingent upon having a current CDS service contract with no gaps in coverage and only apply to A3 devices.
* All response time related guarantees apply to calls that are placed during normal operating business operating hours on Monday through Friday, 8am until 5pm.
*Remote access is available to customers who have adequately networked devices and appropriate connectivity settings.

COPIER MAINTENANCE

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    2 Hour Average Response Time

    When your MFP stops working, the office stops working. Our fast response time gets you back to work ASAP. We’re proud to respond to every call in less than 2 hours on average.

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    4 Hour Guaranteed Response Time

    When you need help, we put our money where our mouth is. While we aim to be there right away, we guarantee that we’ll be there within 4 hours- or we’ll give you a credit.

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    100% Coverage

    Our service plan covers everything it takes to keep your equipment running perfectly. All toner, parts and labor are covered by an affordable cost per page that protects you from being surprised by big expenses.

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    1 Day Toner Delivery

    Don’t risk running out of toner. When your printer needs toner, just let us know and you’ll get it the next day. Or, set up automated alerts that communicate low toner levels directly to us, and we’ll send toner automatically.

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    95% 1st Call Fix Rate

    When your copier needs service, you need more than a diagnosis – you need it to work. Our technicians are able to fix 95% of reported issues on the first call, thanks to smart parts management and advanced training.

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    Remote Firmware Updates

    CDS will consistently provide the latest, most up to date versions of firmware remotely.

  • Connector.Connector.

    Remote Servicing

    CDS can to access your machine and screen remotely in order to maintain maximized up-time and optimize response time.

  • Connector.Connector.

    Immediate Dispatch to Technician

    CDS will automatically route your service call to the technician who is geographically closest to you in order to ensure that we meet our guaranteed response time.

  • Connector.Connector.

    Immediate Service Response

    CDS will respond immediately after a service call is placed with a generated email or phone call in order to confirm that a technician is on their way.

  • Connector.Connector.

    Free and Unlimited Training

    CDS has certified, dedicated trainers that will come to your office and train your staff free of charge, as many times as you need.

  • Connector.Connector.

    Customized Billing

    CDS’s Customer Care team can customize your bills so they are easy to manage and simple to read.

  • Connector.Connector.

    Nighttime and Weekend Service

    After-hours and weekend service is available – please ask your sales rep for more details

* Remote access is available to customers who have adequately networked devices and appropriate connectivity settings.

AFFORDABLE MAINTENANCE RATES

Our customers are often shocked at the low costs of our Maintenance Plans.
How do we do it?

Smart Dispatch System

For optimum effectiveness, each technician has an ipad that intelligently routes them based on location, parts and specialization.

Agile Mobile Parts Depot

Our technicians carry the parts they need for over 95% of issues. This leads to an extraordinary success rate on the first visit, so you get back online fast.

Experienced Technicians

Our Master Technicians have won awards for a lifetime of experience, and provided mentorship and oversight for less tenured techs.

Manufacturer's Toner Cost

As an authorized Dealer, we get toner at the lowest cost possible. We pass those savings directly along to you, so you get the lowest costs!

Want CDS to Take Over The Maintenance of Your Copier?

Unlike long lease contracts, maintenance agreements can usually be changed with just 1 month of notice. If you aren’t happy with the pricing or performance of your current maintenance agreement, there is no need to stay stuck. Contact us today to see how much you could save!

Get Maintenance Quote